Delivery Policy

Thank you for choosing Creative Tours & Travels as your trusted travel service provider. This Delivery Policy outlines the terms and conditions regarding the delivery of booking confirmations, travel documents, and other services purchased through our platform. By placing an order with us, you agree to comply with and be bound by the following policies.

Order Processing Time

• Travel bookings, tour packages, and other services are typically processed within [X] business days from the date of purchase.
• Processing times may vary depending on the nature of the service, availability, and destination-specific requirements.

Delivery Methods

We offer various delivery methods based on the type of service:

• E-Tickets & Travel Confirmations: Sent via email upon successful booking.
• Physical Travel Documents: If applicable, shipped via standard or express courier services.
• Hotel & Tour Vouchers: Delivered electronically to the customer’s registered email.

Shipping Addresses

• It is the customer’s responsibility to provide accurate and complete contact details, including email and mailing addresses.
• We are not responsible for incorrect or undelivered travel documents due to inaccurate information provided by the customer.

Shipping Restrictions

• Some destinations may have restrictions on certain services due to visa requirements, travel bans, or local regulations.
• Customers must ensure they meet all entry and travel requirements before booking a service.

Delivery Confirmation

• Upon successful booking, customers will receive a confirmation email containing relevant details such as itinerary, e-tickets, hotel vouchers, and other necessary documents.
• Digital services will be accessible via email or through the customer’s account on our platform.

Shipping Delays

• While we strive to deliver travel documents promptly, unforeseen circumstances such as airline schedule changes, government regulations, or technical issues may cause delays.
• In case of delays, our team will communicate updates to the customer as soon as possible.

Returns Due to Non-Delivery

• If a travel document is returned due to incorrect email or address details provided by the customer, any resending charges will be the customer’s responsibility.
• Non-delivery due to failure to comply with visa or travel requirements will not be eligible for a refund.

Contact Information

If you have any questions or concerns regarding your booking or our delivery policy, please contact us:

📍 Address: House #62, Road #03, Block #B, Niketan, Gulshan-1, 1212 Dhaka, Bangladesh
📧 Email: info@creativetourstravels.com
📞 Phone: +8801324417980-86
🌐 Website: https://creativetourstravels.com/

This Delivery Policy was last updated on [Date].