Refund Policy

Thank you for choosing Creative Tours & Travels. We value your trust and strive to provide the best travel experiences. Please review our refund policy carefully before making a booking.

1. Eligibility for Refund

• Refund eligibility depends on the type of booking (flight, hotel, tour package, etc.). Specific cancellation policies apply to each service.
• Cancellations and refund requests must be made within the timeframe specified in the booking terms.
• Refunds may not be applicable for last-minute cancellations, no-shows, or non-refundable bookings.
• Any applicable service fees or penalties imposed by airlines, hotels, or third-party providers will be deducted from the refund amount.

2. Refund Process

To request a refund, please contact our customer service team at:
📧 Email: info@creativetourstravels.com
📞 Phone: +8801324417980-86

Provide the following details:

• Booking reference number
• Reason for refund request
• Supporting documents (if applicable)

Our team will review your request and notify you of the approval or rejection of your refund. If approved, the refund will be processed according to the original payment method within [X] business days.

3. Late or Missing Refunds

If you haven’t received your refund within the expected time (typically 5 to 7 business days after approval):

• Check your bank or mobile financial service (MFS) account.
• Contact your bank or payment provider, as processing times may vary.
• If you still haven’t received your refund, reach out to us at info@creativetourstravels.com.

4. Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By booking with Creative Tours & Travels, you agree to the terms of this refund policy. If you have any questions or concerns, feel free to contact our customer service team.

📍 Address: House #62, Road #03, Block #B, Niketan, Gulshan-1, 1212 Dhaka, Bangladesh
📧 Email: info@creativetourstravels.com
📞 Phone: +8801324417980-86
🌐 Website: https://creativetourstravels.com/

This Refund Policy was last updated on [Date].